Privacy Policy

Willowstick / Guardian Resources ("Willowstick," "we," "our," or "us") is a geophysical assessment and dam safety consulting company headquartered in Spanish Fork, Utah. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our websites, submit inquiry forms, or interact with our communications — including via SMS text message.

By using our website or submitting an inquiry, you agree to this Privacy Policy.

1. Information We Collect

Information you provide directly:

• Name (first and last)
• Email address
• Phone number
• Physical address (if provided)
• Dam location, type, and condition information (if provided)
• Notes or messages submitted via contact forms or chat

Information collected automatically:

• IP address and approximate geographic location
• Browser type and device information
• Pages visited and time spent on pages
• Referring website or traffic source

Information from third parties: We may receive information about you from referral partners or public records where permitted by law.

2. How We Use Your Information

• Respond to your inquiry — We use your contact information to follow up on your dam safety consultation request.
• Schedule and conduct consultations — We use your information to prepare for and conduct free dam safety consultations.
• Send appointment reminders and confirmations — If you have opted in to SMS communications, we send appointment reminders, confirmation messages, and relevant follow-up communications.
• Send email communications — We send information about dam safety, federal grant programs, case studies, and Willowstick services relevant to your situation.
• Improve our services — We use aggregate, anonymized data to improve our website and communication systems.
• Comply with legal requirements — We may use your information as required by applicable law.

3. SMS / Text Message Communications

How to Opt In: You may opt in to receive SMS messages by checking the SMS consent checkbox on our inquiry form, or by providing your phone number through our chat widget and consenting when prompted. Consent is always optional and is never required to access our services or submit an inquiry.

How to Opt Out: You may opt out at any time by replying STOP to any text message from us. After opting out, you will receive one final confirmation message and will receive no further SMS messages from us.

Help: Reply HELP to any text message for assistance. You may also contact us at [email protected] or (801) 984-9850.

No Third-Party Sharing: We do not sell, rent, or share your phone number or SMS opt-in consent with third parties for their own marketing purposes. Your mobile information will not be shared with third parties/affiliates for marketing/promotional purposes.

Supported Carriers: All major US wireless carriers. Carrier support may vary.

4. Email Communications

By submitting your email address through our inquiry forms or chat widget, you consent to receive email communications from Willowstick / Guardian Resources. You may unsubscribe from marketing emails at any time by clicking the "Unsubscribe" link at the bottom of any email we send. Transactional emails (appointment confirmations, direct responses to your inquiry) are not affected by marketing unsubscribe requests.

5. How We Share Your Information

We do not sell your personal information. We may share your information only as follows:

• Internal team members — Your inquiry is shared with the Willowstick team member best positioned to assist you (Ryan Blanchard, Isaac Jessop, or Jose Montoya, based on your specific needs).
• Service providers — We use third-party software tools to operate our communications and CRM systems. These providers are contractually required to protect your information and may not use it for their own marketing purposes.
• Legal requirements — We may disclose your information if required by law, court order, or governmental authority.

We do not share your personal information with advertisers or unrelated third parties.

6. Data Retention

We retain your personal information for as long as necessary to provide you with our services and maintain our communications with you, or as required by applicable law. If you request deletion of your data, we will remove it from our active systems within 30 business days, subject to any legal retention requirements.

7. Your Rights

Depending on your state of residence, you may have the right to:

• Access the personal information we hold about you
• Correct inaccurate or incomplete information
• Request deletion of your personal information
• Opt out of SMS and/or marketing email communications

To exercise any of these rights, contact us at: [email protected] or (801) 984-9850.

8. Cookies and Tracking

Our websites and landing pages use cookies and similar tracking technologies to understand how visitors interact with our pages and to improve your experience. You can control cookies through your browser settings. Disabling cookies may affect the functionality of our websites.

We use analytics tools (including Google Analytics) to understand traffic patterns in aggregate. This data does not personally identify you.

9. Children's Privacy

Our services are intended for adults who own, manage, or advise on dam and water infrastructure. We do not knowingly collect personal information from individuals under the age of 18.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by updating the "Last Updated" date above. Your continued use of our website or participation in our communications after any changes constitutes your acceptance of the updated policy.

11. Contact Us

Questions about this Privacy Policy or our data practices should be directed to:

Willowstick / Guardian Resources
165 E. 900 N. #754, Spanish Fork, UT
Email: [email protected]
Phone: (801) 984-9850